As Cindy Shirtcliff joins Sharity for the third week in a row on the Protecting our Public Health Podcast, they pick up where they left off last episode in their discussion regarding the Bridges out of Poverty constructs by exploring the importance of relationships.
Episode Highlights:
- Building relationships in the oral health setting and some practical applications
- What ‘listening to understand’ looks like in the oral health setting
- Some of Cindy’s examples where listening to understand impacted relationships
Quotes:
“Relationships are the most important to individuals living in poverty, because of their interdependency on one another and their need to get their daily needs met.”
“It starts when that patient calls the office…with the helpfulness, the patience, the voice tone, the voice inflection…it starts with that very first contact with the dental office.”
“Listening to understand is really in my opinion asking open ended questions about oral health.”
“You’re really talking with the patient…you’re not talking at the patient.”
“Understanding those past experiences and how they’re playing out into the current dental appointment is really critical.”
“She broke down in tears and crying, saying that she had been sexually abused with a toothbrush.”
“We have to be very empathetic and very sensitive and without judgment, frankly.”
“Cure without care is going to create avoidant dental patients.”
Links:
Protecting our Public Health Podcast Episodes: https://ataleoftwohygienists.com/protectingourpublichealth/
The Dental Podcast Network Channel One homepage: http://dentalpodcastnetworkchannelone.otcpn.libsynpro.com/
The Dental Podcast Network Channel Two homepage:
https://podcasts.apple.com/us/podcast/the-dental-podcast-networks-channel-two/id1478530429
