Dr. Gina Dorfman joins me to discuss her perspectives on patient behavior, group interviews, and not managing like a witch. Could you be a micromanager and not even know it? I was one – I’ll admit it. We then talk about how patients are usually ready to commit when they contact you. I think you’ll be surprised at how easy it is to turn a patient away.
Quotes:
- “Done is better than perfect.”
- “If you need to micromanage a person, you have the wrong person.”
- “Aptitude is great – we can teach that but attitude, that is essential.”
- “You can have the best people in the world, but you need systems.”
- “30% of your marketing dollars are being wasted on people who cannot schedule during the day.”
- “It’s not about you, it is about the office.”
- “If I can’t do it online, a lot of times it isn’t getting done.”
- “They brought themselves to the party, I just need to open the door and let them in.”
- “I have never seen a front office where everything is done.”
Links from Episode:
- Dr. Dorfman’s Website
- Yapi’s site
- Insurance and Getting to Yes with Teresa Duncan
- Mike Michalowicz – Small Business Author
- Dr. Dorfman interviews Mike Michalowicz
- Good to Great: Why Some Companies Make the Leap and Others Don’t by Jim Collins
- Procrastinate on Purpose: 5 Permissions to Multiply Your Time by Rory Vaden
- Take the Stairs: 7 Steps to Achieving True Success by Rory Vaden
Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists, and job descriptions. Enjoy! Click here for the Prepare Protect Prosper eBook
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- Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
- Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations
http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 o
